Legal
Privacy Policy
Last updated: June 2026
Ovella Living LLC ("Ovella Living," "we," "us," or "our") operates a digital platform that connects families and care providers. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services.
By using Ovella Living, you agree to the practices described in this Privacy Policy.
Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide, including: name, email address, phone number, account credentials and login information, profile and listing information (for care providers), review submissions, ratings, and comments, messages, inquiries, and communications sent through the platform, and any other information you choose to submit.
1.2 Information Collected Automatically
When you access or use the platform, we may automatically collect: IP address and approximate location data, device identifiers and browser type, operating system and device information, pages viewed, clicks, and usage activity, referral sources and interaction data, cookies, pixels, and similar tracking technologies, and session logs and performance data.
1.3 Information from Third Parties
We may receive information from third-party services, including analytics providers, advertising partners, identity verification services, and publicly available sources.
How We Use Information
We use collected information for legitimate business purposes, including to: operate, maintain, and improve the Ovella Living platform; facilitate connections between families and care providers; create and manage user accounts and listings; process and display reviews, ratings, and content; respond to inquiries, support requests, and disputes; verify identity and reduce fraud, spam, and abuse; enforce our Terms of Service and platform policies; communicate service updates, alerts, and administrative messages; conduct analytics, research, and product development; improve safety, trust, and platform integrity; and comply with legal obligations and regulatory requirements.
Legal Basis for Processing (Where Applicable)
Where required by law, we process personal information based on: user consent; performance of a contract (providing platform services); legitimate business interests (including fraud prevention, safety, and platform improvement); and legal compliance obligations.
Information Sharing and Disclosure
We do not sell personal information. We may share information under the following circumstances:
4.1 Service Providers
We may share information with third-party vendors who assist with hosting and cloud infrastructure, payment processing, analytics and data analysis, customer support tools, email and communication services, and security and fraud prevention. These providers are authorized to use information only as necessary to provide services to Ovella Living.
4.2 Platform Functionality
Certain information (such as profiles, reviews, and listings) is intentionally made public to facilitate connections between users.
4.3 Legal Requirements and Protection
We may disclose information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, or legal processes; respond to subpoenas, court orders, or government requests; enforce our Terms of Service and policies; investigate fraud, abuse, or security issues; or protect the rights, property, and safety of Ovella Living, users, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, restructuring, financing, or sale of assets, user information may be transferred as part of that transaction.
4.5 Aggregated or De-Identified Data
We may use or share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.
Cookies and Tracking Technologies
Ovella Living uses cookies, pixels, and similar technologies to enable core platform functionality, remember user preferences, analyze platform performance and usage, improve user experience, and support marketing and analytics efforts.
Users may manage or disable cookies through browser settings, though some platform features may not function properly if cookies are disabled.
Data Retention
We retain personal information for as long as necessary to provide services and maintain user accounts, fulfill the purposes described in this Policy, comply with legal, tax, and regulatory obligations, and resolve disputes and enforce agreements.
We may retain certain information even after account termination where required or permitted by law.
Data Security
We implement administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Users acknowledge that they provide information at their own risk.
Children's Privacy
Ovella Living is not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that such data has been collected, we may delete it in accordance with applicable law.
User Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including: accessing your personal data; requesting correction or updates; requesting deletion of certain information; requesting data portability; objecting to or restricting certain processing activities; and withdrawing consent where applicable.
Requests may be submitted through our designated contact channels. We may require identity verification before processing requests.
Third-Party Links and Services
The platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party services, and users access them at their own risk.
International Users
If you access the platform from outside the United States, you acknowledge that your information may be transferred to, stored in, and processed in the United States or other jurisdictions with different data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time at our sole discretion. Updates become effective upon posting unless otherwise stated. Continued use of the platform constitutes acceptance of the revised Policy.
Contact Information
Ovella Living LLC
Website: OvellaLiving.com
Support: info@ovellaliving.com
This Privacy Policy is incorporated into and forms part of the Ovella Living Terms of Service.